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Operations Manager

Are you passionate about the arts? Do you care about enriching the community? Are you looking for a career path that will give you the experience to one day lead an organization? If this sounds like you, UrbanArts has an opportunity for you! 

Job Title: Operations Manager

Company: UrbanArts (not-for-profit)

Reports to: Executive Director

Location: Toronto, Ontario 

Job type: Permanent & Full-Time based on a 35 hour work week 

Job Status: Hybrid (in office 3 days per week after first 3 months)

Salary: $55,000 – $60,000 based on experience 

Compensation: comprehensive benefits package, 3% matching for RRSP or TFSA, 2 weeks’ vacation (plus an additional week for Christmas and one week for the end-of August shutdown), 6 sick days and a flexible work environment (you can start your day between 8 a.m. to 10 a.m.). 

About UrbanArts

UrbanArts is a progressive, not-for-profit charitable Local Arts Service Organization (LASO)  providing opportunities for diverse cultural expression, artistic development, training and employment  to members of urban communities with a focus on youth in central west Toronto; UrbanArts focuses  on engaging community through the arts; UrbanArts is an incubator for local arts, with a range of  programs led by professional artists in visual, literary, digital, culinary and media arts, theatre, dance  and music. As the thread that weaves together generations, UrbanArts offers its program and services to the broader community, maintaining a focus on youth. Central to its mission, UrbanArts is committed to the goal of building inclusive, engaged communities by enriching people’s’ lives through the arts, culture, and heritage, with programs, services and resources delivered within the former City of York boundaries, with a focus on York South-Weston and surrounding under-served neighbourhoods. Learn more at 


Position Summary

An integral part of the management team of UrbanArts, the Operations Manager reports to and works with the Executive Director in managing all facets of UrbanArts’ operations. Involved with the most essential aspects of daily operations, the Operations Manager (OM) is the strategic link between the many aspects of organizational development and the organization’s sustainability. The Operations Manager has the primary responsibility for managing and coordinating organizational operations within and across several functional areas. Scope of responsibility includes directing or overseeing areas such as finance, funding/development, human resources and volunteer management, administration, information technology, marketing and facilities management. This is a key-role supporting the Executive Director and the Board of Directors and will require a detail-oriented and tactical individual capable of supporting organization-wide planning, development, and communications activities, as needed. 



  • Develop and implement the revenue generation strategies on contributed revenue (grants, donations, etc.), earned revenue opportunities (membership, sponsorship, events, workshops and murals) and marketing and communications 
  • Works with the management team to prepare, monitor, review and communicate individual program and project budgets by maintaining effective protocols for recording and tracking financial and statistical data  
  • With the Executive Director, oversees and monitors approved budgets and expenditures within UrbanArts’ financial controls and administrative procedures
  • Leads the annual budget planning cycle with the Executive Director and finance committee to ensure growth, sustainable capacity and stability  
  • Provides leadership and support for the administrative and operational functions (including facilities, bookkeeping, scheduling, statistical data management, auditing, communications, planning and reporting)  
  • Leads  the development, implementation and monitoring  of effective human resources policies and best practices
  • Establishes and maintains effective relationships with senior and government officials, strategics partners, funding sources, volunteers, community groups, etc. 
  • Overseas the marketing, communications, fundraising and development activities required to meet UrbanArts operational and programming needs  
  • Manages the development and maintenance of UrbanArts’ IT infrastructure and technology resources
  • Oversees special projects, activities and signature events 
  • Manages the ongoing facility development, security, and maintenance requirements of a multi-site organization to remain compliant with municipal and provincial regulatory requirements 
  • Monitors the work of consultants, contractors, and vendors



  • Post-secondary education and work experience in operations 
  • Minimum 3 years’ experience in a management role (ideally for a not-for-profit, ideally in the arts, multi-generational and/or youth-serving space)
  • Broad knowledge of accounting principles preferably with experience in, or knowledge of not-for-profit accounting standards 
  • Financial management experience, including budgeting, forecasting, electronic banking, reporting, analysis, and full cycle financial operations 
  • Proficiency with QuickBooks, MS Office, Google Docs, Asana and
  • Strong knowledge and experience working with artists, client groups/stakeholders 
  • Experience with grant and report writing
  • Experience with event and project planning 
  • Ability to find opportunities for monetizing aspects of programs and operations 
  • Driver’s License with access to a vehicle and/or ability to use public transportation within the city
  • First Aid training 
  • Knowledgeable of Toronto’s arts community and understanding of the political and social context and/or issues related to the arts sector within the City of Toronto 
  • Knowledge of CADAC online arts data reporting platform is an asset
  • Recent & valid Vulnerable Sector Clearance will be provided and required for this position 


How to Apply

Are you ready to make a difference and chart an exciting new career path?  Please send your resume to and title the email “UrbanArts.” We thank all candidates who apply, however, only those selected for an interview will be contacted.