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HR and Operations Manager

Company: Northwest Child Development Centre

Company: Northwest Child Development Centre (NWCDC)

Recruiting Company: HRCovered Inc.

Job Title: HR and Operations Manager

Job type: Full-Time, Hybrid (Work from home and office, onsite visits to community base offices) 

Location: Smithers, British Columbia

Compensation: $75k – 90k + Benefits + RRSP matching

Reports to: Executive Director

  • Are you a dynamic and experienced HR leader with a heart for community service?
  • Are you seeking a rewarding opportunity to drive positive change?
  • Are you currently residing in or open to relocating to Hazelton, Smithers, Burns Lake, Vanderhoof, Houston, B.C.? 

If you answered YES to any of these, look no further! Join the Northwest Child Development Centre (NWCDC) as the HR and Operations Manager!


Position Summary

The HR and Operations Manager plays a crucial role in ensuring the effective functioning of NWCDC’s human resources system and the smooth operation of Child Development Centre’s (CDC) activities. This position is responsible for developing and implementing organizational strategies from a human resources perspective, including workforce planning, employee engagement initiatives, and overseeing Information Technology, Facilities, and Administration functions.



The Northwest Child Development Centre (NWCDC) is a CARF accredited not for profit organization with a rich history dating back to 1981. The NWCDC offers family centred health and social services to support the growth and development of children, youth and families in the communities from Vanderhoof to Atlin.


Duties and Responsibilities

The HR and Operations Manager will primarily focus on Workplace Planning, Employee Engagement, and Operations, with a strong emphasis on HR. 

Responsibilities include but are not limited to:

Human Resources and Operations

  • Monitor staffing levels and determine staffing needs to meet contract commitments and strategic initiatives. 
  • Complete quarterly human resource reports and monitor the Human Resource Management Plan.
  • Implement internal communication initiatives such as organizational employee engagement surveys and change management communications.
  • Manage full-cycle recruitment, including sourcing, screening, testing, interviewing, reference checking and employee orientation. 
  • Coordinate and communicate closely with the finance administration team to support payroll and benefit administration responsibilities. 
  • Determine the education and training needs of the organization in coordination with the CDC leadership team. of the organization. 
  • Provide advice and support to supervisors in the management of their staff and compliance with CDC Human Resource Policies and Procedures and Employment Standards.
  • Represent Leadership on the OH&S and Information Technology Committees. 
  • Develop, revise, and submit job descriptions for approval by the Leadership Team and then Executive Director.
  • Supervise, direct, evaluate, and develop staff (this position will supervise administrative support staff, and contracted services). 
  • Manage CDC’s office buildings including communication with landlords/property managers, troubleshooting day-to-day issues and management communication 
  • Manage the implementation of the organization’s Information Technology Plan ensuring alignment with other strategic priorities.

Quality Assurance and Accreditation

  • Ensure NWCDC meets and exceeds CARF accreditation standards and Provincial Employment Standards.
  • Coordinate and actively participate in the Quality Assurance Committee.
  • Ensure compliance with contractual, legal, regulatory and financial requirements, as 
  • connected with Human Resources practices.

Other Duties: 

  • Participate in CDC’s overall strategic planning and budgeting process in cooperation with the Executive Director, Finance Committee of the Board of Directors, as well as the Leadership Team.
  • Provide administrative support for Board of Directors meetings. 
  • Directly contribute to a motivational, professional, and positive work environment for all staff members, subcontractors, and volunteers. 

This job description is not intended to be all – inclusive. Employees may be required to perform other related duties to meet the ongoing needs of the organization.


Qualifications and Skills 

  • Undergraduate Degree in business administration or a related field.
  • Professional management experience in HR and Operations in the non-profit sector, or an equivalent combination of education and experience.
  • Chartered Professional in Human Resources (CPHR) designation preferred.
  • 3 to 5 years of supervisory/managerial experience.
  • 3 to 5 years of experience in human resources management/labour relations or an equivalent combination of education and experience.
  • Experience in the field of services to children, youth, and families.
  • Knowledge of the not for profit sector (preferred work experience in NFP).
  • Experience developing and implementing policies and procedures.
  • Strategic planning skills.
  • Experience developing innovative programs and improving engagement.
  • Hiring, performance management, training, and development of staff.
  • Experience with different CRM and payroll software is a plus.
  • Knowledge of accreditation and related standards of practice. Experience with external evaluations.
  • Experience working with children or in a social service environment is a must.
  • Seeking individuals for Supervisory or Management roles in HR, operations, or office management.
  • Experience in the health sector with a health administrative background is desirable.
  • Social workers with leadership experience are encouraged to apply.
  • Principals with relevant experience are also ideal applicants.
  • Open to learning and professional growth.
  • Flexible and adaptable in a dynamic work environment.
  • Creative and fun-spirited, contributing positively to the workplace culture.
  • Must live in or be willing to relocate to any of NWCDC’s service areas, including Hazelton, Smithers, Burns Lake, Vanderhoof, Dease Lake, Houston, and Kitwanga.

Why Join

  • Work with a community based, fast growing nonprofit organization.
  • Opportunity to make a positive impact on families and children.
  • Enjoy a collaborative work culture.
  • Work with a supportive team. 
  • Opportunity to plan and implement HR strategies.
  • Work along with the leadership team. 
  • Competitive salary: $75k – 90k
  • RRSP matching and benefits.
  • Relocation allowance for those willing to relocate.
  • Hybrid work with a flexible schedule.
  • Feel good about your work and make a direct impact every day.

How to Apply

Ready to lead and drive change? Please send your resume to ASAP!