Help is just a call away! Talk to an HR expert now. +1 866-606-0149

Housing-Focused Service Transformation Lead

Company Hiring: Stratford/Perth Shelter Link

Recruiting Company: HRCovered Inc.

Job Title: Housing-Focused Service Transformation Lead

Job Type: Full-Time Contract (8-9 months) 

Job Location: Hybrid Role – work from home and the Stratford office

Compensation: $60-75k annual salary


Do you want a rewarding career that changes lives? Would you like to gain a sense of pride and accomplishment by helping homeless youth have the safety and dignity of a permanent home? Are you an independent worker who thrives off project management? Do you love process development and even more implementing it? Here’s your chance to get the BEST JOB EVER!


About Shelter Link

Stratford/Perth Shelterlink provides Perth County youth ages 16-24 who are homeless or at risk of becoming homeless with shelter, basic needs, support, community aid and advocacy services. The organisation is unrelenting in its pursuit of ending homelessness and is all set to transform into a housing-focused shelter.


Position Summary

Shelter Link is looking for a compassionate, empathetic, and highly motivated Housing-Focused Service Transformation Lead to steer its transformation into a housing-focused shelter. As the Service Transformation Lead, you will be responsible for this large initiative from start to finish. 


What You’ll Do At Shelter Link

  • Lead Shelterlink’s transformation to a housing-focused shelter
  • Prepare a governance charter with accountabilities and a work plan for the implementation of a housing-focused shelter
  • Co-develop with staff and individuals with lived experience and shared principles for the transition to a housing-focused shelter
  • Develop and share a communication plan for the transition
  • Draft updated policies and procedures to align with a housing-focused approach
  • Provide input and advice on updating job descriptions of frontline shelter staff to fully support a housing-focused approach
  • Ensure frontline shelter staff fully support and engage shelter guests in moving closer to housing acquisition during every shift
  • Train and/or coordinate training for staff on housing-focused sheltering and related knowledge and skills such as Housing First, trauma-informed care, harm reduction, motivational interviewing, assertive engagement
  • Support the transition of programming to programming that supports being housing-focused 
  • Review food and amenities to help ensure they closely resemble what people will have when they exit the shelter
  • Determine needs and implement approaches to be able to adequately serve people with high needs without barriers
  • Review and provide recommendations for updated service restrictions practices, rules and expectations
  • Develop and implement shelter diversion practices
  • Update intake procedures to focus on the importance of achieving housing quickly
  • Develop and implement individualized housing planning and other rapid re-housing practices, and ensure long-term shelter guests have a plan for how they will exist in the shelter for housing
  • Implement a fully open data system with appropriate client consents and controls for access 
  • Maintain appropriate files, records and statistics needed for generating accurate and timely reports 
  • Act as a model in providing housing-focused services, including shelter diversion, developing housing plans, and supporting guests to rapidly regain housing 
  • Act as a coach for other shelter staff and monitor staff in the principals and execution of a housing-focused shelter
  • Liaise between the Program Coordinator, Outreach/Case Manager, Youth Support Workers and other community agencies in the community providing support in accessing and connecting youth to appropriate community resources to reduce their time at Shelterlink
  • Ensure weekly check-ins are conducted with youth accessing Shelterlink to monitor individual progress in their housing plans and ensure goals are being worked on 
  • Maintain comprehensive knowledge of community services and resources, and provide consultation to community support agencies
  • Participate in ongoing education and development relevant to the position held
  • Work as a member of a team within Shelterlink and with community partners.
  • Participate in general staff meetings as required
  • Perform other duties as required.



  • 4- 5+ years experience in a shelter or an outreach-based program/prevention for youth
  • Experience working for a shelter or with the homeless is a plus
  • Experience with policy and procedure, program development and implementation work. 
  • Experience with leadership and coaching
  • Experience in project management 
  • Experience working on Microsoft Office Suite


Who We Need

  • A self-starter who can work independently
  • A driven and motivated individual
  • Exceptional communication abilities
  • Demonstrated teamwork and relationship-building skills
  • Confident and capable of public speaking
  • Excellent leadership abilities
  • Outstanding organisational and planning abilities
  • Basic counselling, team building, negotiating & mediation skill
  • Demonstrated skill in client assessment, advocacy and recording in confidential situations
  • Comfortable in approaching people and beginning conversations
  • Computer skills with particular knowledge of the internet, email and Microsoft Office products
  • Knowledge of Perth County resources an asset
  • Must have a valid driver’s licence


Why Join

  • Make a difference in the lives of youth at risk 
  • Opportunity to create a positive impact every day
  • Help homeless youth into permanent housing while restoring their self-confidence
  • Help empower youth to connect them with the resources they need to get out of the shelter or avoid it
  • Flexible working hours
  • Competitive compensation
  • Opportunity for contract extension or promotion to a new Management position


Stratford/Perth Shelterlink is an equal opportunity employer that strives to create a respectful, accessible and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. 

If you like what you just read, apply now! 

Please send your resume to before July 20th, 2022.