Job Title: French Speaking Member Service Agent (call centre)
Location: Kitchener
Job Type: Permanent & Full-Time
Job Status: Hybrid (work from home 4 days a week)
Reports to: Associate Director – Customer Service
Salary: $50,000 – $60,000 with after hour bonus
Website: www.aga.ca
Position Summary
Reporting to the Associate Director – Customer Service, the French Speaking Members Service Agent will be mainly responsible for providing fast, accurate, respectful, and courteous service to our clients based on a 10:30am to 6:30 pm shift or noon to 8pm.
- Take calls from members, employers, health professionals, pharmacists, and hospitals with respect to health care, dental care, life insurance, disability insurance, and administration, and follow up as needed
- Guide employers and members with the use of our tools and promote these tools during calls
- Inform members about the status of their reimbursement requests, their coverage, the limitations of their plan, deductibles, out-of-pocket expenses, co-payments, etc.
- Answer requests and questions sent by email
- Process any stop payment requests
- Direct to the appropriate sector any requests for correction, non-compliance situations or files containing errors
- Maintain a satisfactory level of knowledge to provide accurate and quality service
- Recognize and seize opportunities to suggest ideas or initiatives aimed at improving our services
- Optimize his/her time and support private management with various tasks
- Perform any other related tasks as requested by the department head
Qualifications
- College Diploma
- Minimum 2 years of experience in a call center (asset)
- Customer service experience (major asset)
- Experience with Group Benefits (asset)
- Excellent command of English and French, written and spoken
- Versatility, resourcefulness and ability to work independently
- Ability to protect confidential information
- Good knowledge of Microsoft Office suite
About AGA
At AGA Benefit Solutions, a firm in the group insurance of persons, we develop and administer customized group insurance and retirement plans. We offer each of our clients the plan they are seeking: simple and easy to manage in order to better recruit, motivate and retain human capital with an attractive benefits package.
- More than 200 employees across the country
- Offices in Montreal, Quebec City, Kitchener, Markham, Edmonton, Calgary, Saint John (NB) and Vancouver
- More than 2,600 clients that include small, medium and large businesses
- Several of our clients are nationwide businesses with employees in every province of Canada
- A team of more than 10 actuaries able to carry out in-depth analysis
- A network of external brokers across Canada
- One of Canada’s leading third-party administrators and third-party claims payer (TPA/TPP)
- Direct access to all insurance companies
How to Apply
Please send your CV to recruitment@hrcovered.com and title the email “French Agent.” While we appreciate the interest of all applicants, only those selected for an interview will be contacted.