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Human Resources Manager

Are you an HR professional looking to join an organization that is making a difference in the Toronto community? Do you also have experience with dealing with labour relations within a union environment?  

Job Title: Human Resources Manager

Location: Toronto

Organization: Flemingdon Health Centre (FHC)

Job Type: Permanent, full-time

Job Status: Hybrid (4 days in office, 1 day from home) based on a 35 hour work week

Reports to: Director, Operations and Organisational Systems

Compensation: $71,562- $81,233 based on experience. Extended health benefits and HOOPP pension plan 


About Flemingdon Health Centre (FHC):

Flemingdon Health Centre (FHC) is an engaged and involved member of some of Toronto’s most dynamic neighbourhoods; Flemingdon Park, Fairview and Thorncliffe Park. FHC is a registered charity and an incorporated not-for-profit Community Health Centre (CHC), with a vision of Strong Health Communities. Across our three sites, we provide a range of health-related services based on the social determinants of health with extensive community engagement. We are primarily funded through the Ministry of Health and Long-Term Care/Ontario Health (formerly: Toronto Central Local Health Integration Network TC-LHIN). 

At FHC, we know that health is about much more than just the absence of disease. Our approach to community health encompasses the social determinants of health which includes: education, employment, isolation, food security and social supports, and utilizes a community development model to promote health, prevent disease, and strengthen community capacity. We value health equity, inclusion, community engagement, accountability & transparency, excellence and collaboration & partnerships. 

Learn more at

Position Summary:

The Manager, Human Resources oversees and delivers an effective HR function, serving as a subject matter expert and advisor to FHC’s managers and employees, to ensure HR services support the achievement of strategic and operating plans. They continuously evaluate and improve HR policies, procedures and systems. This position supervises the HR Administrator and shared supervision of the HR Generalist with TNO (The Neighbourhood Organization), participates as a member of the management team, and function as the Director’s designate as required. 

Please note that some work outside of normal business hours can be expected with this position. Over the course of the year, you will also be required to be on call for 4 weekend shifts a year from 9 am to noon (approximately). 4 fixed lieu days are given annually to cover any overtime, on-call etc.


 What you’ll do at Flemingdon Health Centre (FHC):

  • Employee/Labour Relations
    • Foster a positive, high-performance culture reflective of FHC’s values; particularly openness and trust.
    • Provide consultation, support and coaching on employee relations, performance improvement and employee disciplinary issues to employees and managers. 
    • Investigate complaints and potential compliance issues, analyze evidence/information/precedent and advise management on appropriate remedies or course of actions as appropriate.
    • Cultivate a productive relationship with the union; support specific activities related to negotiating, maintaining, and ensure adherence to collective agreement, such as problem resolution, grievance responses/resolution, arbitration prep.
    • Participate in union negotiations.


  • Talent Acquisition
    • Develop and execute an agency-wide talent acquisition process to ensure that the most qualified candidates are sourced.
    • Ensure appropriate risk management due diligence (e.g. professional references, education verification, criminal and/or vulnerable sector checks) is carried out.
    • New hire on-boarding (i.e., employment contracts, initiating on-boarding process).


  • Training, Learning and Development 
    • Develop and administer TLD program (identifying needs, sourcing and coordinating trainers/facilitators).
    • Promote staff trainings and developmental activities.
    • Coordinate and track participation in TLD activities.
    • Administer and update Learning Management System.

  • Benefits & Wellness
    • Address employee inquiries about policies and procedures regarding benefit plans, legislation and attendance issues and entitlements.
    • Plan Administrator for group benefit plan and pension; oversee plan administration; act as resource and trouble-shooter for escalated employee benefits inquires and issues; assist in application process, monitors and follows-up on LTD claims.
    • Liaise with benefit and wellness providers and management as it relates to plan design, renewals, etc. 
    • Work with the Wellness Committee to plan and coordinate corporate wellness events.
    • Prepare various reports and analyses on benefit trends.


  • Compensation Administration 
    • Coordinate the Performance Evaluation process, including development of tools and resources; coach managers through participation.
    • Develop and update job descriptions. 
    • Prepare employment contracts and extensions.
    • Coordinate job evaluations as required.
    • Conduct compensation analyses as required.

  • Reporting and Outcome Measurement
    • Develop and manage HR workflows and systems; HRIS implementation. 
    • Produce and analyze HR metrics including turnover analysis, time off analysis, recruitment results analysis, training activities, exit interview data/information etc.
    • Coordinate HR data collection, reporting and information dissemination.
    • Manage the administration of periodic/annual employee surveys and participate in the analysis and action planning. 

  • Disability Case and Claims Management
    • Provide full-cycle claims management support, including employee communication and documentation.
    • Provide support to Managers in conducting accident investigations, identifying root causes, documentation and follow-up.
    • Devise and monitor return to work (RTW) programs and options, provide mediation support, communications and advice as required.
    • Identify and advise on trends/problem areas for the organization and recommendations for improvement/prevention.
    • Support management with respect to workplace injury, disability accommodation and modified work issues.

  • Other
    • Support activities and ensure compliance of the Joint Occupational Health and Safety Committee including committee meetings, submission of monthly department inspection reports, meeting minutes, H&S bulletin board, employee CPR/First Aid training, etc.
    • Stay current with legislative updates and advise management of same.
    • Develop relationships with sector HR representatives.
    • Actively promote a culture of quality improvement, risk management and client safety (i.e. disclose/report all client safety issues, participate in quality 
    • improvement activities related to client safety; maintain knowledge of and participate in prospective risk analysis exercises and mitigate risk as practical). 
    • Participate on internal councils and committees as requested.
    • Participate in development and successful implementation of the Strategic, Operational and Program Plans.
    • Other duties as assigned.


Qualifications, Skills, and Proficiencies:

  • Post-secondary education in HR and at least 5 years advisor-level HR experience with focus on employee relations, ideally in a unionized healthcare organization, or equivalent blend.
  • Possess, or actively working toward CHRL designation.
  • Demonstrated knowledge of employment law (e.g. ESA, LRA, OHSA, OHRC), regulations and processes.
  • Superior customer service and interpersonal skills.
  • Demonstrated comfort working with ambiguity and skills related to solving complex problems
  • Ability to maintain and handle confidential/sensitive matter with discretion and maturity.
  • Ability to think strategically and work effectively as a member of the management team.
  • Ability to assess risk, make recommendations and influence others. 
  • Excellent communication skills, written and oral.
  • Well organized with the ability to multi-task and meet critical deadlines.
  • Attention to detail and accuracy
  • Demonstrated skills with HRIS/Payroll systems and Office Suite. 
  • OH&S Certification advantageous.
  • Project Management certification advantageous.
  • Vaccines (COVID-19 and others) are a requirement of the job pursuant to the Ontario Human Rights Code.


How to Apply:

Please send your resume to and title the email “FHC-HR Manager”. 

We thank all applicants for their interest but regret that only those selected for an interview will receive an acknowledgement. Please note that a criminal background check (vulnerable sector) will be conducted for this position. 

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodations will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

This position will require a background check.