ORCA designs, manufactures and installs the leading technology in the food waste recycling industry. They are committed to delivering efficient, clean alternatives to traditional truck-based collection systems.
The company is looking for a Dispatch Lead. This role is a leadership role and will report to the President. The Dispatch Lead would be responsible for managing a remote team and ensuring the logistics and customer service operations are performing to standard to achieve the business objectives.
The ideal candidate has a leadership and technical mindset, is organized and detail oriented and wants to assist the ORCA team in achieving their vision: to take every garbage truck off the road!
This is a great opportunity to to be an integral part of the business and work in a fun, relaxed environment, where sustainability initiatives are important.
Compensation Range: Competitive compensation starting at $60,000 to $75,000 depending on experience and annual bonus.
Benefits: Company-paid benefits after 3 months.
Job Type: Permanent, Full Time, Primarily Remote Role, must be willing to travel to office when needed – located at Markham/Steeles.
Responsibilities:
- Supervise, coordinate and oversee day to day logistics operations.
- Managing and scheduling all aspects of dispatching a technician to the appropriate locations, which includes travel, lodging, transportation.
- Responsible for all dispatching operations; including the coordination of part shipments with the warehouse, responding to all service inquiries.
- Enhance the current tracking system to keep track of work orders and customer inquiries.
- Support technicians in different regions with material supplies and any other resources they require.
- Support and coach technicians to monitor progress towards meeting objectives.
- Arrange and coordinate shipments in and out of Canada and appropriate custom documents.
- Work with freight providers to schedule freight pickups.
Ideal Candidate has the following Skills and Experience:
- Minimum of 3 – 5 years experience in a similar functionality of the tasks required (planning, coordination, logistics, customer side).
- Experience in a supervisory position is an asset.
- Competent in using technical software systems to manage day to day operations.
- Excellent communicator with deep people leadership experience who can coordinate a diverse range of stakeholders both internally and externally.
- Cross border dispatch experience is an asset.
- Strong communication skills, both written and verbal.
- High attention to detail and customer service.
- Ability to comfortably interact with a variety of people.
- Proficient in Microsoft Excel.
In order to apply, please send your resume to recruitment@hrcovered.com before June 13th, 2022.