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Mentoring Program Specialist: Embrace a Social Impact Career

Imagine a world where every child received the care and support they needed to cope with trauma. Big Brothers Big Sisters of Toronto (BBBST)  has been helping Canadian children and youth find positive perspectives and reach their full potential for over 100 years. They are seeking a Mentoring Program Specialist to join them and support a caseload of “matches” between volunteers and children.

Are you ready to add purpose to your profession and make a difference by working at a renowned nonprofit? Read on!

Job Title: Mentoring Program Specialist

Location: Toronto 

Job type: Permanent, Full-Time (Hybrid role) 

Reports to: BBBST Stewardship Group

Compensation: $50,000 – $55,000



BBBST is offering this rewarding position for passionate mentoring specialists looking to make a difference in the lives of children. You will be responsible for providing “match” support between the “Little Brothers and Sisters (Children)” and the “Big Brothers and Sisters (Volunteers).” 

Kindly note that this is not a 9-5 job, and the ideal candidate would be a thoughtful and reliable person who can go out of his way to impact families. Many family meetings occur in the evening which is why our flexible work policy provides flexible start and end times every day.  There is some remote work, but many of these tasks must be in office attendance for child safety monitoring. Yonge and Eglinton is the main office location but three other Toronto office locations are available as needed. 


What you’ll do at BBBST

Roles & responsibilities

  1. Introduce new matches in a timely fashion, ensuring all parties understand commitment, roles, and agency policies
  2. Maintain a caseload of approximately 85 matches
  3. Abide by Big Brothers and Big Sisters of Canada National Standards as required, including following match support monitoring guidelines according to BBBSC National Standards as outlined for community-based programs
  4. Through scheduled in-person, telephone and electronic contact, ascertain that the elements of child safety, match relationship development, positive youth development and volunteer satisfaction are fulfilled and that potential problems and barriers are identified and addressed as early as possible
  5. Ensure a positive and successful experience for all parties by assessing the needs of the match
  6. Ensure high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function
  7. Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow
  8. Promote match activities to support ongoing volunteer involvement through individualized recognition, annual Big-Little events, and fundraising events
  9. Facilitate pre-match training for volunteers, parents/guardians and clients
  10. Facilitate BIGS 101 (Information Sessions) as required
  11. Attend agency events, and be an ambassador for Big Brothers Big Sisters of Toronto as requested.
  12. Identify and promote re-engagement of volunteers 
  13. Provide timely and comprehensive written documentation of all contact in the match management CRM database
  14. Maintain strict confidentiality and adhere to the privacy statement as set out in the Policies and Procedures at Big Brothers and Big Sisters of Toronto
  15. Conduct intake and assessment interviews as required 



The must haves 

  • A post-secondary diploma or degree in a related field (education, social or human services, child and youth work, family studies, etc.)
  • 2+ years experience working with children, youth and/or families 
  • Interview and previous case management experience required
  • Excellent interpersonal and conflict resolution skills
  • Knowledge of community development/connections is an asset
  • Experience working in a culturally diverse setting
  • Proven experience in team development and achieving high performance levels
  • Strong organizational skills and a capacity to multitask and motivate others
  • Demonstrated proficiency with Microsoft Office, including Word, Outlook, Excel and PowerPoint
  • Ability to work flexible hours, including weeknights and some weekends, as required
  • This position requires in-office work as well as occasional travel to Toronto communities and neighbourhoods to accommodate special circumstances faced by certain families 
  • First Aid and CPR training are an asset
  • Successful Police Clearance and Vulnerable Sector Screening 
  • A valid driving licence
  • Residing within travel distance to the Yonge and Eglinton office


Who we need

The ideal candidate

  • Someone who can work independently. 
  • Someone who wants this job for the right reasons
  • Someone task oriented 
  • Someone who has experience managing family expectations and being able to counsel parents, and support children. 
  • Someone outgoing and great communication skills

Why Join BBBST

Work life @ BBBST

  • Put your strengths to work in a heart-centered nonprofit
  • Great work culture with strong values
  • Work with a young and dynamic team
  • Social wellness committee to make sure culture is good
  • Impact families and kids positively
  • Match kids 6-12 years old with big brothers and big sisters 
  • Feel good about your work and make a direct impact everyday. 
  • Flexible work life policy. 
  • 3 weeks paid vacation 
  • 12 paid sick days/year
  • Office is closed between Christmas and New Year 
  • Summer hours – half day Fridays and closed the Friday before all long weekends in 2022.  
  • Health Benefits – we have a very comprehensive plan that we pay the premium 100%. Eligible after 90 days probation
  •  RRSP – eligible after one year of service.  We match the employee’s RRSP contribution to a maximum of 4% of their salary


Be one of the first to apply!  Please send your resume to before May 11th, 2022.