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Manager, Community Based

Company: Big Brothers Big Sisters of Toronto

Recruiting Company: HRCovered Inc.

Job Title: Manager, Community Based Program

Job type: Permanent, Full-Time (Hybrid role – a mix of in the community, at the Young and Eglinton office and work from home)


Compensation: $60,000 – $70,000 annual salary

➡️ Are you a social worker and want to make a difference?
➡️ Are you passionate about building thriving communities and empowering lives?
➡️ Are you ready to add purpose to your profession by working with a renowned nonprofit? 


👉 Here’s your chance to join Big Brothers Big Sisters of Toronto (BBBST) as their first ever Community Based Manager and build on what you’ve already accomplished as a social worker. 


BBBST has been helping Canadian children and youth find positive perspectives and reach their full potential for over 100 years.


Position Summary

The Community Based Manager will be an intricate part of the greater Service Delivery team working closely with four other Program Managers to optimize agency effectiveness, innovation and program delivery. In this position, you must maintain a caseload, provide match support, ensure child safety and abide by Big Brothers Big Sisters of Canada’s (BBBSC) National Standards.


All Program Managers across the agency will have caseload responsibilities. However, these caseloads will be adjusted in accordance with the number of staff they direct and the programs they oversee.  


This role will supervise a team of 6.


What You’ll do at BBBST

All Program Managers will fulfil the following roles and responsibilities: 


  • Participate in Team Meetings with the Director of Service Delivery
  • Conduct Monthly Team Meetings
  • Conduct Quality Control calls to clients, volunteers or stakeholders receiving service from their supported team. This includes the School Liaison Feedback Survey.
  • Leads CB 1:1 staff’s Quarterly Supervisions and Annual Performance Review.  
  • Participate in the all agency file peer audit twice a year
  • Support team members complete the program yearly report
  • Support team members in developing their program budgets annually
  • Provide “best practice” guidance and support to staff according to BBBST and National Standards.
  • Assist with the Interviewing and Short Listing of new Staff
  • Train and onboard new site-based staff 
  • Work with the Fundraising team to support corporate engagement initiatives that align with SB1:1 programming and other programs.
  • Lead current or future grants that support CB1:1 programming (i.e., Cohorts; Big Steps for Success).
  • Grow the number of children served in the CB 1:1 program as outlined in the Strategic Plan 
  • Be available to support their team daily, scheduling more time in the office or occasionally accompanying the team to programs/meetings. 
  • Report on staff’s performance to SD Director.
  • Oversee the administration of all Scholarship opportunities while supporting staff, Parents/Guardians and Littles complete the application process


Position Responsibilities

  1. Represent and advocate for community-based 1:1 programs, collaborating with other Program Managers and the Director of Service Delivery.
  2. Mentor and support the community-based 1:1 staff towards best practices and provide the highest quality mentoring service delivered in GTA schools. Mentor and support a community-based placement student, coordinating their learning opportunities across CB programs.
  3. Manage a caseload of at least 40 children served in a Community-based 1:1 program.
  4. Meet all agency and BBBSC National CRM expectations; unify the use of CRM throughout the site-based teams. 
  5. Prepare detailed written case notes in CRM for all monitoring tasks and assessments (when applicable); ensure all electronic and physical files are upheld to National Standards.
  6. Collaborate with other Program Managers sharing knowledge and practices 
  7. Work closely with the Manager of Enrollment to streamline the unique cohort of volunteers into the matching process as safely and efficiently as possible. 
  8. Collaborate with referral partners to streamline and support the application process for children and youth in need.  
  9. Ensure high-level proficiency in applying child safety standards, Strong from the Start training, risk management knowledge and match support procedures, including applying the Developmental Relationships and Developmental Asset framework to practice. 
  10. Follow match support guidelines according to Big Brothers Big Sisters of Canada (“BBBSC) National Standards and BBBST Policies and Procedures as outlined for Community Based Programs.
  11. Through scheduled in-person, telephone and electronic contact, ascertain that the elements of safety, match relationship development, positive child/youth development and volunteer satisfaction are fulfilled and in accordance with BBBSC National Standards and BBBST policies and procedures.
  12. Host BIGS 101, Big Fundamental and Little Fundamental trainings as required 
  13. Evaluate the program continuously, with the support of the Service Delivery Director 
  14. When required, attend agency events, including but not limited to the Winter Party, Celebration of Friendship Picnic, Big Night Out, and others as requested
  15. Maintain strict confidentiality and adhere to the privacy statement as set out in the Policies and Procedures at Big Brothers and Big Sisters of Toronto.
  16. Other duties as assigned by the Director of Service Delivery and/or a member of the Stewardship group 


Must Haves

  • 5+ years experience in the social work field working with children or youth, particularly in the area of youth programming and development
  • 3+ years experience in a coach, manager, or mentor role 
  • Experience working with people of diverse socioeconomic/cultural backgrounds
  • Proven experience in team development and collaboration
  • Undergraduate degree in social services or relevant community college certification
  • Assessment, enrollment and interview experience required.
  • Successful police clearance
  • Travel is required, and the incumbent will use public transportation or his/her own vehicle to access various destinations across Toronto. 
  • First Aid and CPR training is an asset.


Does this sound like you?

  • You want this job for the right reasons
  • You are motivated and task-oriented
  • You have the ability to motivate and guide others
  • You are outgoing and independent
  • You have excellent interpersonal skills and conflict resolution skills
  • You have strong organisational skills and can forge strong bonds
  • You can work flexible hours to meet the demands of clients and supporting staff 


Why Join BBBST:

  • Put your strengths to work in a heart-centred nonprofit
  • Great work culture with strong values
  • Work with a young and dynamic team
  • Social wellness committee to make sure culture is good
  • Impact families and kids positively
  • Have a life-lasting positive impact on children
  • Feel good about your work and make a direct impact every day
  • Flexible work-life policy
  • 3 weeks of paid vacation
  • 12 paid sick days/year
  • The office is closed between Christmas and New Year
  • Summer hours – half-day Fridays and closed the Friday before all long weekends in 2022.
  • Health Benefits – we have a very comprehensive plan that we pay the premium 100%. Eligible after 90 days of probation
  • RRSP – eligible after one year of service. We match the employee’s RRSP contribution to a maximum of 4% of their salary


Are you ready to make a difference and chart an exciting new career path?

APPLY NOW: Please send your resume to before October 23rd, 2022.